Terms & Conditions

Prices are subject to availability at time of making the booking. Pricing cannot be guaranteed until deposit and services are booked.

Change Penalties: Any costs associated with changes to a confirmed itinerary need to be assessed at time of the change request. Suppliers have change penalties that must be applied at time of making any changes. Downunder Travel has an additional Ticket Reissue Fee of CAD 75.00 per person for any changes that require an Airline Ticket re-issue.

The above constitutes our offer for Cancellation coverage and insurance. This insurance will cover non pre-existing medical conditions only. Should you have any pre-existing medical conditions that you wish to have covered, please advise your Downunder Travel Destination Specialist immediately.

If you DO NOT WANT any portion of this coverage, please deduct the appropriate amount from your total invoice amount due.

Please make cheque payable to Downunder Travel Ltd. Allow 10 working days for personal cheque clearance. All arrangements detailed on this statement are only guaranteed as outlined above at time of full payment. Suppliers reserve the right to amend fares and rates without notice. Names & Bookings are not transferable and all products are subject to supplier cancellation penalties.

Downunder Travel Ltd, will impose a cancellation penalty of C$200.00 per person over and above any supplier cancellation penalties.

1. All deposits are non-refundable.

2. All airfare is required to be paid in full. Payments for land arrangements & fees detailed above, will attract a 2% discount for payments that are made with Cash/Debit Card or Cheque only. This does not include airfare, cruises, Insurance or USD bookings.

3. Please make cheques payable to Downunder Travel Ltd.

4. Airfares are only guaranteed at the time of full payment. Airlines have the ability to change airfares and taxes/security fees and fuel surcharges without notice to us. Even though your date of balance due allows you to pay at a later date, please be advised it is in your best interest if you opt to pay early and secure the fare levels as they are quoted at time of issuing this statement.

Cancellation Fees:

The following cancellation fees will apply on land arrangements based on time before departure that Downunder Travel Ltd receives actual written notice of the cancellation:

45 days or more – Loss of full deposit
Between 44-21 days – 60% of total price
Between 20-7 days – 80% of total price
7 Days Prior to Day of Departure – 100% of total price

Land arrangements such as but not limited to Blue Lagoon Cruises of Fiji, Captain Cook Cruises of Fiji and Australia, Coral Expeditions of Australia; Coach Tours; Deluxe Lodges; Treks; Biking and Special Packages, Rail journeys, and any charters or private touring: For cancellations within 60 days of use, penalty is assessed by supplier and may be up to 100% of total price. Additional cancellation fees will apply for travel during special events and over the Christmas/New Year period.

Once final payments are made to Downunder Travel, all earnings / commissions are realized. All realized earnings / commissions are considered non refundable. Also any exchange rate losses from time of payment to time of refund will be withheld. Any exchange rate gains will be refunded to our clients.

Downunder Travel Ltd. acts as an agent/broker between retail customers and tourism suppliers.

Downunder Travel Ltd. is not responsible for the actions of suppliers in any way, nor responsible for the services being supplied to our customers.

These tourism suppliers are all trusted businesses independent from Downunder Travel Ltd. and for which we have no control over their financial solvency and/or possible default.